Last updated: July 21, 2026
This Refund & Returns Policy explains how FitTechGuru LLC, doing business as FitTechGuru ("FitTechGuru," "we," "us"), handles returns, replacements, and refunds. Our products are made to order through print-on-demand fulfillment, which affects what can and cannot be returned. Where any applicable law requires an outcome that differs from this policy, the law controls.
Made-to-order products
Most FitTechGuru apparel and printed items are produced specifically for your order after you place it. Because each item is custom-made, we generally do not accept returns or exchanges for change of mind, buyer's remorse, or an incorrectly selected size or color, unless we approve an exception or applicable law requires otherwise. Please review size charts and product details carefully before ordering.
Damaged, defective, misprinted, or incorrect items
If your item arrives damaged, defective, misprinted, or is not the item you ordered, contact us within 14 calendar days of delivery and we will make it right.
To process your claim, we may ask you to provide:
- your order number;
- photographs clearly showing the problem with the item;
- a description of the issue; and
- photographs of the packaging, where relevant.
Once verified, we will provide an appropriate remedy — a replacement, reprint, refund, or store credit. FitTechGuru determines which remedy applies based on the nature of the issue and applicable law.
Digital products
Digital products (such as downloadable prints and files) are generally non-refundable once the file has been successfully delivered or download access has been provided. We will, however, honor refunds in the following cases:
- a duplicate charge;
- the file was not delivered;
- the file is corrupted or unusable and we cannot replace it;
- the product materially differs from its description;
- an unauthorized transaction; or
- where a refund is required by applicable law.
Our first step is always to fix the problem — redeliver, replace, or restore access — before treating it as a refund.
How refunds are issued
Approved refunds are issued to the original payment method. Processing times depend on your payment provider. Original shipping charges are non-refundable except where the item was damaged, defective, incorrect, or where the law requires otherwise.
How to start a request
Email support@fittechguru.us with your order number and details of the issue. You can also write to us at 717 West California Ave, 1, Vista, CA 92083, United States.
Your legal rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law. Where such law provides you greater rights than this policy, those rights apply.